To help employees quickly transition from the Spring Festival holiday mode back to work and enhance service quality and work efficiency, the SPH Project organized a post-holiday "focus-regaining" meeting and special training sessions. Presided over by Xu Liangyuan, General Manager of Zhangzhou Branch, the meeting highlighted key work goals and directions for the new year. He urged all staff to prioritize property owners' satisfaction, strengthen a sense of responsibility and inter-departmental collaboration, and put forward the requirement of "three key aspects in place: mindset, work execution, and service standards" to ensure efficient coordination.

Centered on the "theory + practice" approach, the training covered system specifications, job competencies, service optimization, and safety prevention. It reinforced rule awareness by interpreting attendance and reward/punishment systems with practical cases. The Engineering Department analyzed key points of preventive maintenance, using elevator maintenance as an example. The customer service team summarized the "listen-empathize-resolve" service standards through complaint cases, clarifying job responsibilities and collaboration procedures. Simulations of scenarios such as owner consultations and dispute mediation were conducted to train standardized communication and emotional comfort skills. Additionally, drills on fire-fighting equipment operation and emergency evacuation were held to strengthen emergency response capabilities.

In the future, SPH Property Management will continue to focus on employees' growth and development, regularly organizing various training activities to continuously improve their professional quality and service level, thereby providing better property services for owners.